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Covid 19

Wearing a mask/facial covering as well as keeping the minimum 2m/6ft distance from others is mandatory at all pickup locations to stop the spread of COVID-19 and in compliance with Public Health guidelines. If you refuse to protect yourself (and others), you will be refused service for the health and safety of everyone with no refund.

Before attending an event, be sure to review this screening questionnaire for everyone’s health and safety considerations.

Note: Refunds will be issued to all buyers impacted by a cancelled pickup due to COVID-19.

My Buyers Den Continues To Operate With COVID Safety Protocols

To the partners, sellers, bidders, and communities we serve: My Buyers Den is continuing to operate with our revised pickup process (developed and field-tested with partner support) to ensure the safety of our communities while supporting sellers with transition deadlines. COVID-19 regulations continue to evolve based on local risk factors and public health guidelines.

The evolving nature of the situation means that some pickup windows may need to be adjusted on short-notice. Although we do not foresee any shutdown of services at this time, everyone should be aware of their local regulations and ensure that pickups are planned, scheduled, and executed with the appropriate safety measures in place including resourcing, timelines, and on site behaviors that comply with these local regulations. Buyer and seller feedback on the process continues to give us confidence that we can continue to safely operate.

The three key elements for safe operation during COVID-19 are as follows

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ONE

After auction closing, winning bidders will be given a 10 minute window to come pick-up the item on a specific day of the week. This will insure COVID-19 rules are followed regarding social distancing, as well as keeping an influx of traffic to a minimum at the pick-up location.

TWO

Time-slots will be designated by My Buyers Den and you will be notified via email. Buyers that arrive outside their scheduled time on pickup day will have to wait for an empty time before being granted safe access to their purchases.

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THREE

Everyone from partners, team members, buyers (and their helpers), and sellers are required to wear a facial covering/mask and stay 2 metres/6 feet apart while on location (including during cataloging).

Partner and Seller Managed, as well as My Buyers Den Managed auctions continue in all regions as regulations permit. Seller Managed Sellers are required to complete a short, COVID-related training session to ensure safety at pickup.

Stay tuned for future updates or visit our COVID-19 FAQ’s. Thank you for your continued support and attention on this matter.

Stay safe.

As an additional commitment to our communities, we recognize that many charitable fundraising efforts have been cancelled due to COVID-19 including golf matches, runs, bikes, social events, etc. In response, My Buyers Den has launched a 0% commission model for any charity looking to conduct a fundraising sale at this time.